Supalogix | Player Support and VIP Account Management for Gaming

Player Support and VIP Account Management, Built by Gaming People

Supalogix runs 24/7 player support, VIP hosting and back-office teams for gaming companies. You get experienced management and one accountable partner. Delivery comes from our Goa centre, which has more than 10 years in customer operations, at a fraction of the in-house cost.

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Gaming Support

What We Run for Gaming Companies

VIP Account Management

Dedicated VIP hosts manage a portfolio of your high-value players, building one-to-one relationships by phone, chat, email and social. They spot early signs of churn and win players back with tailored offers. Your team gets regular updates on every big depositor.

24/7 Player Support

Chat and email support around the clock in three shifts, with a team lead on every shift. Account issues, purchases, bonuses, bugs and complaints are handled in your brand’s voice by agents who play your game every shift.

Payments, KYC and Fraud Support

First-line document checks, verification follow-ups and payment queries. Agents flag bonus abuse, multi-accounting and suspicious behaviour. They are trained on responsible-gaming rules.

Retention and Win-Back

Outbound campaigns to lapsed and at-risk players. We support promotion launches and run feedback surveys after big updates, so you know what your players think.

Community and Social

Replies to app-store reviews, Facebook and Discord, plus community moderation that keeps your channels friendly and on brand.

Reporting and Insight

Daily shift summaries, an escalation log, plus weekly and monthly decks with ticket volume, trends, best and worst cases and recommended actions.

Why Gaming Companies Choose Supalogix

18+ Years in Gaming and BPO

During his tenure at Playtika, a global leader in mobile gaming, our founder was instrumental in establishing its outsourced support and VIP teams in India.

10+ Years of Delivery

Our Goa delivery centre has been running customer operations for more than 10 years, with office, equipment, transport and meals all included.

One Accountable Partner

One contract and one dedicated manager for pricing, staffing and quality. The contract can follow the law of your own jurisdiction, wherever you are based.

Not in Gaming? We Build Teams for Startups and Growing Companies Too.

Inbound Services

Inbound Sales

Personalized sales strategies tailored to individual customer needs.

Technical Support

Providing expert assistance without the need for an in-house team.

Help Desk Services

Offering product and service information to end users.

Reservation Services

Managing product reservations, call scheduling and shipping inquiries.

Order Processing

Handling orders and stock verification on your behalf.

Back-Office Support

Data entry, content moderation, onboarding checks and research.

Outbound Services

Lead Generation

Identifying and nurturing prospects into loyal customers.

Telesales

Engaging potential buyers and increasing revenue through targeted outreach.

Brand Management

Strengthening brand presence while delivering exceptional customer service.

Appointment Setting

Scheduling meetings between sales representatives and qualified leads to facilitate business opportunities.

Customer Surveys & Feedback Collection

Gathering insights on customer satisfaction, product feedback and service improvements.

Proactive Customer Service

Informing customers about service updates, policy changes or new offerings to enhance customer experience.

Why Supalogix

We Come From Gaming

During his nine-year tenure at Playtika, a global leader in mobile gaming, our founder was instrumental in building its outsourced player support and VIP operations in India. We speak the language of the industry, from DAU and whale management to promotions and sweepstakes rules.

One Contract, One Manager

You sign a single agreement with Supalogix. One dedicated manager owns pricing, staffing and quality. The contract can follow the law of your own jurisdiction.

Established Delivery at India's Cost

English-speaking agents in Goa cost far less than an in-house hire in Tel Aviv, Malta or Gibraltar. Office, equipment, transport, meals and insurance are all included.

You Approve Every Hire

We recruit and train your team. You sign off on every candidate and team lead before they speak to your players.

Live in Weeks

Training takes one to two weeks once the team is hired. You can scale up or down with 30 days’ notice.

You See Everything

Shift summaries, an escalation log plus weekly and monthly performance decks come as standard.

Simple pricing with no surprises. One hourly rate per agent covers salaries, office, equipment, transport, meals, insurance and security. Start with a single VIP host or a full 24/7 team.

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Security You Can Trust

Every engagement comes with a mutual NDA and all project data belongs to you. Agents work only inside your tools, no player data is stored on local machines and we follow GDPR plus your own KYC and responsible-gaming procedures.

Learn More About Security