Assisting customers with placing orders, modifying them, or canceling them.

Providing real-time updates on order status, tracking shipments, and delivery concerns.

Handling return requests, exchanges, and refunds per company policies.

Assisting customers with website navigation, payment failures, and login issues.

Guiding users on mobile app issues, checkout errors, or promo code application.

Handling billing inquiries, processing refunds, and resolving double charges.

Assisting with failed transactions, installment plans, and payment gateway issues.

Addressing product quality complaints, delivery delays, and damaged items.

Managing escalations related to disputes, fraud, or policy misunderstandings.

Recommending additional products based on customer needs.

Offering discounts, promotions, and loyalty program benefits.

Verifying customer identity for high-value transactions or suspicious orders.

Assisting customers with account security issues like unauthorized transactions.

Providing real-time tracking updates for parcels and freight shipments.

Assisting customers with estimated delivery times and delays.

Handling “Where is my package?” (WISMO) inquiries.

Managing inbound and outbound shipment requests.

Coordinating pickup and delivery schedules for businesses and individuals.

Assisting with address changes and special delivery instructions.

Handling lost, damaged, or delayed shipments.

Processing claims for missing or incorrect deliveries.

Managing disputes between couriers, warehouses, and customers.

Guiding customers on customs documentation and import/export requirements.

Assisting with tax, duty, and clearance fee inquiries.

Ensuring compliance with international shipping regulations.

Communicating with delivery drivers and logistics teams for rerouting.

Assigning deliveries and providing real-time assistance to drivers.

Managing delays due to weather, traffic, or operational issues.

Assisting with freight charges, invoices, and billing disputes.

Handling refund requests for failed or incomplete deliveries.

Assisting customers with account setup, plan changes, and cancellations.

Managing customer profiles, updating contact details, and handling verifications.

Resolving billing disputes, overcharges, and incorrect fees.

Assisting with payments, auto-debits, refunds, and explaining charges.

Helping customers with internet connectivity, network outages, and slow speeds.

Troubleshooting SIM card issues, call drops, and mobile data problems.

Guiding customers through modem/router setup and configuration.

Promoting new mobile, broadband, and TV plans.

Recommending upgrades, bundle packages, and add-on services.

Retaining customers by offering loyalty discounts and special offers.

Addressing customer dissatisfaction with network issues or service disruptions.

Processing escalations for unresolved technical problems or disputes.

Managing service requests like number portability or contract terminations.

Assisting customers with SIM card replacements due to loss or theft.

Handling account security concerns, unauthorized usage, and fraud alerts.

Assisting customers with hotel, flight, and vacation package bookings.

Providing information on room availability, pricing, and travel deals.

Processing special requests like wheelchair assistance or meal preferences.

Handling flight or hotel booking changes, rescheduling, and upgrades.

Processing cancellations, refunds, and policy clarifications.

Assisting customers with travel insurance claims.

Providing visa information, baggage policies, and check-in procedures.

Assisting travelers with lost baggage, missed flights, and emergencies.

Offering concierge services for premium guests (e.g., restaurant reservations, tour bookings).

Managing frequent flyer programs, hotel rewards, and travel points redemption.

Assisting with loyalty status upgrades, exclusive offers, and VIP services.

Addressing issues related to poor hotel service, flight delays, or overbooking.

Managing disputes, escalations, and compensation requests.

Recommending travel insurance, car rentals, and tour packages.

Offering upgrades, early check-in, or extended stays for hotels.

Handling billing inquiries, explaining charges, and resolving discrepancies.

Processing payments, setting up auto-pay, and managing late fees.

Assisting with payment plans and low-income assistance programs.

Setting up new utility accounts for residential and business customers.

Transferring or disconnecting services due to relocation or non-payment.

Updating account details and verifying customer identities.

Assisting customers in reporting power, gas, or water outages.

Providing estimated restoration times and safety guidelines.

Coordinating with field technicians for urgent repairs or gas leaks.

Addressing issues like overcharging, service interruptions, and poor customer experiences.

Managing service escalations and coordinating with technical teams.

Handling disputes related to meter readings and contract terms.

Educating customers on renewable energy options and conservation tips.

Assisting with solar panel installations, rebates, and green energy incentives.

Explaining smart meter usage and energy-saving technologies.

Detecting unauthorized account access and handling fraud claims.

Preventing scams related to fake utility bills and impersonation.