Join our team - Supalogix

About the Role

At Supalogix, we’re redefining how businesses deliver exceptional customer service. As a Customer Support Consultant, you will be the friendly voice and problem-solver that ensures our clients’ customers feel heard, supported, and satisfied every step of the way.

Solutions

What You’ll Do

Provide prompt, professional support via chat, email, and phone
Troubleshoot issues and guide users through solutions
Document customer interactions in CRM tools
Escalate complex issues when needed and follow up to ensure resolution
Collaborate with internal teams to improve processes and customer satisfaction

Who You Are…

Excellent communicator with fluent spoken and written [English / other required language]
Patient, empathetic, and passionate about helping others
Comfortable with multi-channel support tools (Zendesk, Freshdesk, etc.)
Quick learner with strong problem-solving skills
Able to work independently and manage time across shifts

Bonus If You Have…

Previous experience in BPO or customer support roles
Knowledge of CRM platforms and help desk tools
Ability to work flexible shifts (weekends, evenings, holidays)

What We Offer…

Competitive pay and performance-based incentives
Remote flexibility or modern office workspace
Paid training and continuous learning opportunities
A diverse, supportive, and growth-oriented team culture

Ready to Apply?

Use the form below to tell us about yourself. Attach your resume, and if possible, a short message stating why you’d be a great fit for Supalogix.