Definition of Personal Data

“Personal Data” refers to any information pertaining to an identified or identifiable natural person. An identifiable individual is one who can be recognized, directly or indirectly, particularly by reference to identifiers such as name, identification number, location data, online identifiers, or other factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that person.

Identity of the Data Controller

Supalogix, together with its affiliated entities and subsidiaries (collectively, “we”, “our”, or “us”), acts as the Data Controller responsible for the processing of your Personal Data pursuant to this Privacy & Cookies Policy and in accordance with applicable data protection legislation.

Categories of Personal Data Collected

We collect and process various types of Personal Data. We do not collect unnecessary Personal Data, nor do we process any Personal Data beyond the scope outlined herein. The categories of data we may collect include:

Client Data:
Name, professional title, email address, phone number, company name, organizational registration number, and physical address.

Transaction Data:
Details of payments and information related to the services purchased from us.

Financial Data:
Bank account details, credit card numbers, billing information, and payment preferences.

Communication Data:
Information derived from interactions with us, including but not limited to business type and records such as call logs, email correspondences, and digital communications.

Technical Data:
IP address, timestamps of requests, content of requests, access status or HTTP status codes, referring websites, browser specifications, operating system details, interface configurations, and language and version of browser software.

Use of Cookies

We, along with third-party partners, may utilize cookies and related tracking technologies to collect and retain Personal Data. Such technologies are employed to analyze performance metrics, optimize user experience, enhance service delivery, and as further outlined in this Policy.

Cookies are small data files placed on your computer or mobile device. They are unique to your browser or user account. Session cookies expire upon closure of your browser, while persistent cookies remain active until manually deleted or until expiry. These files are not capable of harming your device or the data stored therein.

Upon your first visit to our website, you will be prompted regarding our use of cookies. You may manage cookie preferences at any time through our Cookies Preference Center.

Most web browsers permit users to control cookie behavior. This includes setting exceptions for specific websites or disabling cookies entirely. Browser-specific instructions for cookie management may be found at:

• Google Chrome
• Internet Explorer
• Mozilla Firefox
• Safari (Desktop & Mobile)
• Microsoft Edge
• Opera

Disabling cookies may impair certain functionalities or user personalization features.

Further information on cookies is available at www.allaboutcookies.org.

Methods of Collecting Personal Data

We collect Personal Data through the following means:

• Direct input via our website (e.g., contact forms, newsletter subscriptions).
• Direct correspondence via email, phone, or other communication channels.
• Interactions with our official social media pages on platforms such as Facebook, LinkedIn, Instagram, Twitter, and YouTube.

Your Data Protection Rights

Subject to applicable data protection laws, you may exercise the following rights:

Access: Request a copy of the Personal Data we hold concerning you.

Rectification: Request correction of incomplete or inaccurate Personal Data.

Erasure: Request deletion of your Personal Data where legally permissible.

Objection: Object to processing based on legitimate interests or direct marketing.

Restriction: Request temporary suspension of processing under specified conditions.

Withdraw Consent: Withdraw consent for processing, where consent is the legal basis.

Data Portability: Where applicable, request transmission of your data to another controller.

To exercise any of these rights, please refer to the “Questions and Concerns” section below. Verification of identity may be required prior to processing such requests.

Sharing and Disclosure of Personal Data

We do not disclose Personal Data without your express consent, except as necessary to fulfill the purposes described herein or to comply with legal obligations. Our service providers and affiliates are bound by contractual obligations to process data solely per our instructions and in compliance with this Policy and applicable laws.

Data Security Measures

We implement appropriate technical and organizational safeguards to protect your Personal Data from unauthorized access, loss, alteration, or disclosure. These include:

• Internal policies for data security and breach response.
• Limiting data access to authorized personnel only.
• Requiring third-party processors to implement equivalent protections.
• Certification under ISO/IEC 27001:2013 for information security management.

International Transfers

Personal Data may be transferred to jurisdictions outside the European Union. In such cases, we ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses or equivalent legal mechanisms ensuring lawful transfers.

Failure to Provide Personal Data

Provision of Personal Data is not obligatory; however, failure to do so may prevent us from fulfilling service obligations or responding to your inquiries effectively.

Data Retention

We retain Personal Data only as long as necessary to:

• Fulfill the purposes for which it was collected.
• Maintain records for legal, regulatory, or operational needs
• Administer ongoing relationships with clients or partners.

Age Restrictions

Our services and website are not intended for individuals under the age of 18. If we become aware of Personal Data collected from a minor without parental consent, we will take prompt action to delete such information.

Supervisory Authority

You have the right to file a complaint with your local data protection authority should you believe your rights under this policy have been violated.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices of such sites and advise users to review the respective privacy policies when visiting third-party domains.

Contact Information

For any inquiries, data access requests, or concerns regarding this Policy, please contact our Data Protection Officer via email: privacy@supalogix.com

Policy Amendments

We reserve the right to modify this Privacy & Cookies Policy as necessary to reflect legal, regulatory, or operational changes. Updates will be published on this page. Where material changes affect your rights, you will be notified accordingly, including via email if applicable. If you disagree with the changes, you may contact us to address your concerns.